Privacy Policy

1. Information We Collect

• Full name
• Email address
• Phone number
• Medical information provided when booking an appointment (if required)
• Details of your visit (e.g., selected services, appointment time, doctor, etc.)
• Payment information (for online transactions, if applicable)
• Technical data (e.g., IP address, browser type, and usage statistics for our website)

2. How We Use Your Information

• To schedule and manage appointments
• To provide the medical and wellness services you request
• To send you appointment reminders, notifications, and other essential communication
• To send you marketing communications (offers, promotions, and updates about our services) with your explicit consent
• To improve the quality of our services and enhance your user experience
• To analyze website usage to improve functionality and performance

3. Data Storage and Protection

We store your data on secure servers with robust encryption and security measures in place. Your personal data is retained only for as long as necessary to provide the requested services, fulfill legal obligations, or as otherwise permitted by applicable law. Regular audits are conducted to ensure data security and compliance.

4. SMS Notifications and Marketing Communication

• By providing your phone number, you consent to receive SMS notifications and occasional marketing messages from our company. This includes appointment reminders, alerts, and promotional offers.
• Message frequency may vary, and standard message and data rates may apply.
• You can unsubscribe from SMS marketing at any time by replying STOP to any SMS message or contacting us directly.

5. Use of Data for Marketing Purposes

With your consent, we may send you marketing emails and SMS, including special offers, promotions, and updates about new services. You can opt out of these communications at any time by clicking the unsubscribe link in any email or replying STOP to an SMS.

6. Sharing Information with Third Parties

• We do not sell your personal information to third parties.
• We may share your information with trusted third-party service providers to deliver services (e.g., email or SMS platforms, payment processors). These third parties are required to comply with strict data protection standards.
• We may disclose information if required by law or to protect our legal rights.

7. Your Rights

• You have the right to access, correct, delete, or restrict the processing of your personal data. You also have the right to object to certain types of data processing, such as direct marketing.
• To exercise your rights, contact us at [email protected] or +1(630) 915-7374.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant updates through our website or other communication channels.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at [email protected] or +1(630) 915-7374.

10. Cookies and Tracking Technologies

• Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and deliver tailored advertisements.
• You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.
• We also use third-party services, such as Google Analytics, to collect and analyze usage data. These third parties may use cookies to provide their services. For more details, please review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it promptly. If you believe we may have collected information from a minor, please contact us immediately.

12. Legal Basis for Data Processing

• We process your personal data based on one or more of the following legal grounds:
• 1. Your explicit consent for marketing communications or specific services.
• 2. The necessity to perform a contract, such as managing your appointments and providing requested services.
• 3. Compliance with a legal obligation, such as record-keeping or responding to legal inquiries.
• 4. Our legitimate interests, such as improving our services or ensuring the security of our systems, provided these interests do not override your fundamental rights and freedoms.

13. Data Breach Notification

In the unlikely event of a data breach, we will notify affected individuals and relevant authorities as required by applicable laws. Our team will work promptly to contain the breach, assess its impact, and ensure data security moving forward.

14. International Data Transfers

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our servers or service providers are located. By using our services, you consent to this transfer, storage, and processing. We ensure that appropriate safeguards are in place to protect your data during such transfers.

15. Your Privacy Rights Under CCPA

• If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:
• 1. The right to know what personal information we collect, how we use it, and with whom we share it.
• 2. The right to request access to and deletion of your personal information, subject to certain exceptions.
• 3. The right to opt-out of the sale of your personal information. While we do not sell personal information, we respect your right to limit how your information is shared.
• 4. The right to not be discriminated against for exercising your privacy rights.
• To exercise these rights, please contact us at [email protected] or +1(630) 915-7374. We will verify your identity before processing your request.